If you’ve ordered a hosting package and you have certain inquiries concerning a given feature/function, or if you have experienced some challenge and you require help, you should be able to get in touch with the respective customer service staff. All web hosting companies use a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because of the fact that the very best way to solve a problem most often is to use a ticket. This type of correspondence renders the responses sent by both sides easy to track and permits the client support team members to escalate the problem in case, for example, an admin should interfere. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you’ll have to have no less than 2 different accounts to get in touch with the customer support staff and to actually administer the hosting space. Incessantly switching between the accounts could often be a headache, not to mention the fact that it requires a lot of time for the majority of web hosting companies to answer the ticket requests themselves.