A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It's a very efficient method to get some information about the web hosting services or have some problem resolved since you're talking to a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the smaller possibility of mistakes when you exchange info such as usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you don't have to stay on the chat all the time - you are able to do something different while the representative investigates the issue involved. In addition, you can connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you'll need to pay in case you are calling to a different country.