If you’re a site owner, a problem might always occur and it doesn’t automatically have to be associated with the hosting service. For example, something may go wrong when you bring a web app up to date or some crucial data may be modified or deleted incidentally. Irrespective of what the essence of the problem is, you’ll need to get in touch with the respective customer care staff and ask them to retrieve a backup or to assist you in fixing the problem that you are struggling with. How timely they’ll do that will determine the span of time that your sites will be offline. For particular sites such as community portals or shopping portals, an oft-repeated outage interval can often mean lost clients and money. That said, it is quite important for you to use the services of a web hosting company that offers not only a very good help desk support service, but also a fast one.