There are plenty of shared hosting providers available, still the majority of them are resellers that have minimal resources, particularly when it comes to support. One of the ways to distinguish them is the option to reach the company over the phone. The level of support that you'll get via this particular way of communication varies based on the provider - a few of them provide you with professional telephone support, others offer basic and customer support only because some issues are more time-consuming and it is more convenient to be resolved with a support ticket, especially when the situation has to be escalated. Nonetheless, it is good to know that you can always get in touch with your web hosting provider since there are lots of small-scale matters that can be taken care of without difficulty and timely through a telephone call, not mentioning that you're able to get more information for the services before you become a customer.