Being able to communicate with your shared hosting company when you have any sort of questions or experience any troubles is very important and how quickly they'll answer back and react could be crucial, in particular when your site is business-oriented, as more downtime can often mean losing prospective customers. The support options are, in addition one way to distinguish actual suppliers from resellers. The second generally reply only to e-mails or support tickets and you will have to wait for a whole day or even more to get an answer. If the trouble needs several responses, you'll end up losing a few days so as to get a problem fixed. Using a legitimate and reliable hosting company, you'll be able to contact the support at any time and get a prompt reply whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through our company, you will be able to contact us 24/7 for any server-related issue or forvarious problems and questions associated with the pre-installed software the server comes equipped with. In case you haven't purchased a VPS server package yet, you can find out a lot more about our services by giving us a telephone call or via the live chat service. For more technical issues, you will be able to send an e-mail or open a support ticket via your billing Control Panel and you will receive assistance within no more than one hour no matter the time of the day, even on weekends and holidays. The actual answer time usually doesn't extend past half an hour. In case you'd like to have assistance for third-party software, you can take advantage of the Managed Services upgrade that you can add to each and every VPS package and our admins will help you with any installation or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone if you operate a whole server, that's why each dedicated server that we offer includes 24/7 support with one-hour reply time warranty whatever the situation. This service is absolutely free for all problems with your server or the software that was installed from our administrators during the setup, so you are able to get in touch with us as many times as you wish, even during holidays. You can either open a ticket from your billing area or you can send an email message, and the actual reply time for both rarely exceeds thirty minutes as we have admins available 24x7x365. If you need general information about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on 3 different continents or you could use our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you can add to your server plan from your billing Control Panel.