A 99.9% Server Uptime
Our shared hosting system is based on a steady, top–hole hardware architecture and a significantly customized Linux distribution. That’s why, irrespective of what your site is, or how many website visitors you have, or even in case there is a denial–of–service attack, our physical servers will stay up and your sites will remain visible online.
All our shared hosting plans plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s very important that you also build your own network infrastructure. Because of this, we set up a custom–configured internal network in each one of our datacenters. Based on top–hole Juniper switches and routers, our internal network allows for unbelievably fast data transfer speeds and is completely redundant.
In this way, you will enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, regardless of which hosting service you’ve picked.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are disappointed with our services, or if you find them inadequate, or if you decide that you should use a VPS web hosting plans rather than a cloud hosting package – we will give you a refund, no questions asked.
All domain name registrations are nonrefundable, but you will keep total control over your domain names even when you terminate your hosting account with us.
24/7 Technical Support
If you happen to manage a web hosting firm, your tech engineers are of supreme importance. For this reason, we have attentively assembled a very professional team of techs, each with lots of years of practice behind his back. With their help, our company offers 24x7 support with each of our web hosting packages.
And not only that, we offer a 1–hour response time guarantee. All support tickets are replied to in under 1 hour and our average support ticket response time is just 20 minutes!