Technical Support Channels
A One–Hour Ticket Response Guarantee
All your help requests will be attended to in no more than one hour after the support ticket or email is received. If your case requires further assistance from a sysadmin, we will direct the ticket or the e–mail to the person on duty then leave a note to let you know that more time will be required for discovering a solution. Furthermore if you make use of our Managed Servers package, any of the tasks included there will be completed whenever you specify.
An Outstanding Client Support Service
Our technical support staff will be online for you round–the–clock if you require assistance working with our Site Control Panel or with any of the apps that we have preinstalled for you on the dedicated server. Furthermore if you require help with all the everyday administration tasks on your dedicated hosting server, you can make use of our Managed Servers package, that includes data backup disk storage space, Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
Our Site Control Panel has been preinstalled for every dedicated web hosting plan. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of how–to articles in addition video versions that show all the operations that you can perform in a highly illustrative way. You will find the instructional articles and the video tutorials in the top right corner of each Site Control Panel section.